VoIP Phone Systems
Intramation are specialists at providing VoIP phone systems to businesses both large and small. The VoIP phone systems that we supply and install allow companies to take advantage of features such as:
- Low cost or free national and international calls.
- Free inter-site calls anywhere in the world.
- Remote worker capability, where the agent will be on the same VoIP phone system as the rest of the company, no matter where they are located. This can be a great help if you require someone to answer a call in a different language. For instance someone in Germany may call your number to book a ticket for a concert over there, and your remote worker in Germany could take the call.
- Intelligent call routing, where the system can divert calls to another office in another country after a predefined time. For instance one of our clients directs calls using their VoIP phone system after 5pm to their American office, and then back at 9am, meaning that no calls are missed.
What ever your requirements are then Intramation will be able to consult and advise on a VoIP phone system solution that meets them.
What is VoIP, Voice over IP?
Voice Over IP, VoIP, or put simply “using the internet for a voice telephone call” has emerged into mainstream telecoms. Using relatively simple technology, the services and providers are now in place which can finally deliver a reliable, high-quality solution at very low cost.
Background Information
Most businesses and individuals who are serious internet users now have un-timed and effectively un-limited connection to the internet. Users can spend all day downloading data from the other side of the world at no added cost. And yet, when those same users make a phone call they are charged by the minute, whether the call is local, national or international. In practice the data may well travel over exactly the same route, on the same wires, owned by the same people. Only the billing mechanism and price is different. Voice over IP simply routes the telephone call over the internet connection.
Another attractive VoIP application for many businesses would be to connect home workers and sub-offices. The only on-going cost at each site would be the charge for an always-on internet connection. The remote sites could use the internet connection to log-in to the main office network and also run their telephones as extensions to the main office phone system.
Internet Connection
In principle you can use Voice over IP to communicate with anyone else on the internet that is similarly equipped, or has VoIP software on their computer. For best performance it is preferred that both ends have some form of broadband connectivity or leased line.
A single voice call requires at least 64Kbps of the connection. What this means is that a standard ADSL internet connection can carry up to 4 simultaneous VoIP calls. For more concurrent calls, more ADSL lines are required. If this is the case, please contact us using the links on the left so that we can discuss such features as ADSL line bonding.
Suitable connection types include:
• ADSL Broadband
• Leased Line
• ISDN
• CableModem
• FRIACO accounts with suitable ISP with static IP
Voice over IP, VoIP Phones
VoIP Phones connect directly to your LAN via an ethernet connection and provide quick and easy access to internet based telephony. For this type of phone, a gateway is not required.
VoIP Gateways
A Voice over IP Gateway is a device which connects a standard telephone or other device (such as a fax machine) to a computer network or internet connection.
Example Voice over IP Configurations:
Simple Connection:
The above diagram is Voice over IP in its simplest form. It shows how to route a Voice over IP call using either a VoIP phone or a standard handset.
Voice over IP Phone System:
The above diagram shows how a Voice over IP phone system can be arranged to place both VoIP and standard telephone calls. A Voice over IP phone system offers a business the full benefits of a professional call handling system such as call transfer, call queuing and auto-attendants.
What To Do Next
If you would like more information about VoIP phone systems simply call 01302 767580 or email sales@intramation.co.uk with VoIP phone systems in the subject header, and one of our sales team will be more than happy to discuss your requirements further. |
