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Advanced information technology services
 
 
Vertical Televantage   Call Centre Solutions

The Vertical TeleVantage business phone system delivers a superior feature set at a lower cost of ownership than a proprietary phone system. TeleVantage includes a robust software PBX, comprehensive messaging capabilities, call centre functionality, and much more in a single server solution. You get all the features and flexibility you need to grow your business up to 288 trunks by 720 extensions:

Features:

  • Intelligent Call Management

  • Powerful Call Center Functionality

  • Advanced IP Telephony

  • Comprehensive Messaging

  • Graphical Desktop Call Control


Open Standards:

  • Uses Windows Server 2003 or Windows 2000 Server

  • Runs on industry-standard Intel Dialogic voice-processing hardware

  • Works with standard analogue phones

  • Complies with industry-standard APIs, including Microsoft COM and TAPI

  • Supports analog, T1, E1, PRI, BRI, and VoIP trunks

  • Comprehensive Voice Mail System

  • With TeleVantage, you don't need to pay extra for basic features such as voice mail. You get the most comprehensive and advanced voicemail system included as standard.



Automated Attendant
TeleVantage provides professional, efficient call answering that enhances your company's image. Callers can dial an extension directly or use the dial-by-name directory.

Powerful Call Center Functionality
TeleVantage provides the call center functionality you need to maximize revenues and enhance customer service. With the TeleVantage Call Center, businesses are able to implement a powerful, flexible solution at a fraction of the cost of comparable systems.

Comprehensive Call Management
TeleVantage users can screen or route calls or use "follow-me" call forwarding to ensure that they never miss an important call.

Intelligent Graphical User Interface
TeleVantage enables PC users on the network to see and hear voice messages, graphically manage their own calls and integrate phone and e-mail messaging.

Graphical System Administration
TeleVantage provides an easy-to-use, Windows-based system administrator interface, and makes maintaining the phone system as easy as administering your network.

Web Interface
For non-PC or remote clients, the powerful web interface provides complete access to the phone and station functionality.

Voice-over-IP Support
Based on the common H.323 standard, the TeleVantage IP gateway allows users to route calls over the Internet or a corporate intranet. This saves you money by avoiding long distance and international charges and makes dialing branch offices as easy as calling an extension down the hall.

Open API
The TeleVantage open API enables you to integrate your phone systems with any other software or hardware. Your information systems department will also be able to build custom applications that tightly integrate with your TeleVantage system.